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Frequently Asked Questions
Getting started is easy! First, request your free trial API key from our homepage. Once you receive it, check out our Quick Start Guide in the documentation. You can create your first workflow and start processing approvals within minutes.
Rate limits depend on your plan: Trial accounts have 100 requests/hour, Pro accounts have 10,000 requests/hour, and Enterprise accounts have custom limits. All limits reset hourly, and you'll receive appropriate headers in API responses to track your usage.
Security is our top priority. We use blockchain-grade encryption, store audit trails on immutable ledgers, and are compliant with SOX, GDPR, and HIPAA standards. All data is encrypted in transit and at rest, and we undergo regular security audits.
Absolutely! SignumFlow offers a RESTful API that integrates with any system. We also provide pre-built integrations for Slack, Microsoft Teams, Salesforce, and Zapier. Our Enterprise plan includes custom integration development.
SignumFlow includes intelligent escalation features. You can set timeout periods for each approval step, and the system will automatically escalate to backup approvers or managers. Our AI routing also learns from patterns to optimize future assignments.
Yes! We offer comprehensive implementation support. Pro customers get email and chat support, while Enterprise customers receive dedicated implementation managers, custom training sessions, and priority technical support.