Important: These Terms of Service constitute a legally binding agreement between you and SignumFlow. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using the SignumFlow document workflow automation API and related services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Services.
2. Description of Service
SignumFlow provides a document workflow automation API that enables:
- Intelligent document approval routing using AI
- Blockchain-grade security and audit trails
- Digital signature and approval management
- Compliance tools for regulatory requirements
- Real-time workflow status tracking
3. Account Registration and Security
Account Requirements
To use SignumFlow, you must:
- Provide accurate and complete registration information
- Be at least 18 years old or the age of majority in your jurisdiction
- Have the authority to bind your organization to these Terms
- Maintain the security of your account credentials
API Key Security
You are responsible for:
- Keeping your API keys secure and confidential
- Not sharing API keys with unauthorized parties
- Immediately notifying us of any unauthorized access
- All activities that occur under your API keys
4. Acceptable Use Policy
Permitted Uses
You may use SignumFlow for legitimate business purposes including document approvals, compliance workflows, and related business processes.
Prohibited Uses
You may not use SignumFlow to:
- Process illegal, fraudulent, or unauthorized documents
- Violate any applicable laws or regulations
- Circumvent security measures or access controls
- Reverse engineer or attempt to extract source code
- Interfere with or disrupt the Services
- Use the Services for competitive analysis
- Process documents containing viruses or malicious code
5. Data and Privacy
Your Data
You retain ownership of all documents and data you submit to SignumFlow. We process your data in accordance with our Privacy Policy.
Data Protection
SignumFlow implements enterprise-grade security measures including:
- End-to-end encryption for all data transmission
- AES-256 encryption for data at rest
- Blockchain anchoring for immutable audit trails
- SOX, GDPR, and HIPAA compliance frameworks
Data Backup and Recovery
We maintain regular backups of your data, but you are responsible for maintaining your own backup copies of critical documents.
6. Service Availability and Performance
Service Level Agreement (SLA)
SignumFlow provides:
- Pro Plans: 99.9% uptime SLA
- Enterprise Plans: 99.99% uptime SLA with custom agreements
- Trial Accounts: Best effort availability (no SLA)
Maintenance and Updates
We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice if necessary for security or stability.
7. Billing and Payment
Pricing and Billing
Current pricing is available on our website. Billing terms include:
- Monthly billing for Pro plans ($9/month base + usage)
- Usage charges based on API calls beyond included limits
- Enterprise plans with custom pricing and terms
- All fees are non-refundable except as required by law
Rate Limits
API usage is subject to rate limits based on your plan:
- Trial: 100 requests/hour
- Pro: 10,000 requests/hour
- Enterprise: Custom limits
8. Intellectual Property
SignumFlow IP
SignumFlow retains all rights to its intellectual property, including:
- The SignumFlow platform, API, and software
- AI algorithms and routing logic
- Blockchain integration technology
- Documentation and methodologies
Your IP
You retain ownership of your documents, data, and business logic. You grant SignumFlow a limited license to process your data solely to provide the Services.
9. Compliance and Legal
Regulatory Compliance
You are responsible for ensuring your use of SignumFlow complies with applicable laws and regulations in your jurisdiction, including but not limited to:
- Data protection laws (GDPR, CCPA, etc.)
- Financial regulations (SOX, PCI DSS, etc.)
- Industry-specific requirements (HIPAA, etc.)
- Electronic signature laws
Audit and Legal Discovery
SignumFlow provides audit trails and compliance tools, but you are responsible for meeting your organization's legal and audit requirements.
10. Warranties and Disclaimers
Service Warranties
SignumFlow warrants that the Services will perform substantially as described in our documentation during your subscription period.
Disclaimers
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNUMFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless SignumFlow from any claims, damages, or expenses arising from:
- Your use of the Services in violation of these Terms
- Your violation of applicable laws or regulations
- Infringement of third-party rights by your content
- Unauthorized access to your account due to your negligence
13. Termination
Termination by You
You may terminate your account at any time by contacting support or through your account dashboard.
Termination by SignumFlow
We may terminate or suspend your account for:
- Violation of these Terms
- Non-payment of fees
- Illegal or harmful use of the Services
- Extended inactivity
Effect of Termination
Upon termination:
- Your access to the Services will cease immediately
- You remain responsible for any outstanding fees
- We will retain your data per our data retention policy
- You may request data export within 30 days
14. Changes to Terms
We may modify these Terms from time to time. We will notify you of material changes by:
- Email notification to your registered address
- In-app notifications
- Posting updates on our website
Continued use of the Services after changes constitutes acceptance of the modified Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of Miami, Florida, USA. Any disputes will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
16. Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SignumFlow.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.